Please note the following Terms and Conditions apply to bookings placed directly on the Eva Travel Service website or through an affiliate website. Throughout this document, Eva Travel Service will be referred to as ‘the company’ after the first mention.

The terms and conditions of the company are the policies that govern the relationship between the Company and the User. These terms and conditions (as amended from time to time including all Schedules and Annexures hereto) shall constitute a legally valid and binding contract under the Applicable Laws and the use of any product Services either through Eva Travel Service Website or Application by the User shall be deemed to be an acceptance of all the terms and conditions set forth herein. Users are advised to read these terms and conditions carefully before using on the Website or availing Services through the same. Eva Travel Service reserves the right to alter/modify/change these terms and conditions in its sole discretion, from time to time, with or without prior notice to the User. Notice of any changes shall be made by Eva Travel Service, promptly and communicated/brought to the attention of the User in such manner as it deems fit.

Requirements to Rent        

You must bring the following items to collect your car:

For Customers NOT arriving by flight:

• Valid original Indian driving license with 2 years’ experience.
• Proof of address such as Driving Licence or Aadhar — must match address on license or a second proof will be needed

• Valid original Indian driving license with 2 years’ experience.
• Passport
• Boarding pass from inbound flight

Customers who pass the ID check will be able to proceed with the rental. Customers who fail the check will not be provided with a vehicle.

Driver License Requirements

• Previous driving disqualifications
• Pending prosecution or police enquiry
• Convictions for offences relating to theft, fraud or dishonesty
• Involved in an at-fault accident within the last 5 years
• Involved in more than 1 accident in the last 3 years
• Defective vision

The standard maximum age for insurance purposes is 80 years. Please check with the branch prior to booking.

*Young drivers may be subject to a different pre-authorization amount, please check with the renting branch prior to collection.

Deposits, Excess and Additional Cover

The company offers 3 packages with varying protection levels; Basic, Plus, Premium. Please see below for details.

Credit card pre-authorization will be used for security deposits. This rings-fences the deposit amount rather than transacting as a sale. The monies must be available but will not leave the account until released by the issuing bank. This usually takes up to 10 working days, however can take up to 30 days depending on card type, bank and country.

Customers using debit card for deposit must pay security deposit in advance.

*Premium fleet cars include brands such as Mercedes, Audi, BMW. This list is not exhaustive.

Protection packages

Basic

Reduces Excess liability charges for denting and painting only to zero. Excess for other damage, major accident repairs and damage to tyre and windshield remains unchanged and is NOT covered.

Smart

Reduces Excess liability charges for denting, painting, other damage, major accident repairs and damage to tyre and windshield to zero. Downtime charges are NOT covered.

Safe

Reduces Excess liability charges for denting, painting, other damage, major accident repairs and damage to tyre and windshield to zero. Downtime charges also covered for minor dents and scratches.

*Downtime waiver not applicable for high collision/total loss damages.

FUEL CHARGES

Vehicles are supplied without fuel. You must maintain the same fuel level at delivery when returning the vehicle. If fuel is lower at drop off, you can top up or pay the fuel cost used. There is no option to refund or adjust extra fuel filled. Customers should not fill more than their expected usage.

EXTRA KMS CHARGES:

If you exceed the total allowed kilometers, extra charges will apply based on vehicle type.

Roadside Assistance

Manufacturer’s warranty roadside assistance is included. Relevant contact details and procedures will be provided before rental commences. The company reserves the right not to provide a replacement vehicle depending on circumstances. The company does not take liability for driver error faults, only provides free recovery or other solution for immobility.

Breakdown costs related to misuse/sympathetic use of vehicle are not covered and will incur charges.

Smoking Policy

It is illegal to smoke in a rental vehicle. If you have smoked or allowed smoking within the vehicle, charges up to the full excess will apply. This includes allowing cigarette (or cigar) smoke or ash into the vehicle, implying the above.

Valeting/Animals in Vehicles

No animals should be transported unless contained. A minimum valeting fee of INR 3000 will apply for animal transportation.

If a vehicle is returned unclean internally/externally requiring more than standard clean, a valeting charge of INR 500 will apply. Hazardous or excessive soiling requiring specialist cleaning will be charged per the specialist required.

Delayed Pick-ups/ No show policy

AT AIRPORT LOCATIONS:

• Registration will be held for 4 hours within office hours from the specified time, after which a no-show will be assumed. If customer arrives after this time, a vehicle is not assured. Pick-ups outside office hours incur an ‘Out of Hours’ fee.
• For flight delays with a valid flight number, registration will be held for 4 hours from the delayed arrival time within office hours. Collection outside office hours incurs an ‘Out of Hours’ fee by prior arrangement. It is the customer’s responsibility to inform the location before flying if arriving after closing, as soon as possible.
• If no valid flight number is provided, registration will be held for 4 hours or until location closes. Staff cannot wait after closing when no flight number is provided.
• Flight diversions will be treated as a no-show at the original location and transfer cannot be assumed.

AT NON-AIRPORT LOCATIONS:

• Registration will be held for 4 hours or until closing office time, whichever comes first. Staff will not wait after closing time.

The company will make every effort to provide a vehicle, which may involve offering a different vehicle at different rates to the original booking.

Late pick-ups outside office hours may incur the ‘Out of Hours’ fee. Requests via email cannot be guaranteed.

No refunds given for rentals ended early, late pick-ups, no-shows or cancellations after the rental start date.

Lost Keys

A charge will apply for lost or damaged keys. Note that if a vehicle is stolen and keys not returned, the customer will be deemed negligent, liable for all recovery, loss of use and repair costs. This list is not exhaustive.

Rental Extensions

Extensions may not always be possible. Where agreed, the extension will be charged at the prevailing rate which may differ from the original booking rate.

Un-authorized Rental Extension

This occurs when the customer fails to return the vehicle within the agreed return date, time and location on the contract. This will be a breach of contract and incur charges including reverting to ‘Rack Rate’ costs:

EVA TRAVEL SERVICE Rack Rate Tariff: 2 times the per day rental rate of that vehicle.

Early Drop off/Unused Rental Days

No refunds given for rentals ended early, including purchase of ancillary items, late pick-ups, extensions, no shows or cancellations after the rental start date.

Late Drop off

A grace period applies as detailed in the rental agreement. After this, the booking will be classed as late and additional charges will be due. The minimum charge is INR 500/- per hour but may vary according to the vehicle’s rental value. The company will attempt to inform you of costs.

Any optional extras like additional drivers or waivers already taken will be charged. The charge will be applied to the card used for security deposit.

Late drop offs after the grace period are considered unauthorized extensions without written approval from the rental location.

Grace period: 59 minutes

Amendments

Amendments must be requested in writing via email at least 24 hours before rental start. Please note telephone amendments are not accepted. Amendments may be treated as a new booking.

Fines, Penalties and Administration Charges

The customer is responsible for parking fines and traffic violations. When the company administers the charge, an administration fee of INR 68 per fine will apply to the customer. This is a non-waiverable fee.

Traffic/Parking violations

Full payment of traffic fines and late fees, including cases where we receive notices after the end of booking. Users have to pay it by themself immediately and send a receipt to us OR pay INR 500 extra for each case.

Over-speeding (above 80 KMs/Hr.) INR 1500 will be charged for each over speeding event based on the Govt approved GPS device fitted on the vehicle.

Opening Hours

Location opening hours can be found on evatravelservice.com. The customer is responsible to check the location’s operational hours, along with any national or public holiday closures.

Downtime charges:

In the event of any damages to the vehicle, including accident: User have to pay for the downtime losses (rental loss), according to the following table as the incidental and consequential loss to the company.

Please note that the maximum liability policy is intended to benefit and protect the responsible user. Customer can book another vehicle online through our website, as a new booking completing all the formalities and payments. Customer can pick up the second vehicle after assuring that, all the procedures as advised by our operations team are completed and the damaged vehicle is returned to the company.

Complaints

Please send copies of all correspondence with the branch and any other supporting documents to info@evatravelservice.com

Any complaints should be made via email within 30 days of the return date. Complaints received after this period may not be considered.

GDPR

All information relating to privacy and data protection when using a company service will be contained on our privacy policy which is located on our website.

Cancellation Policy

Terms of Use

General Terms

All bookings are subject to our terms and conditions.

The company cannot accept liability for any charges incurred on documentation signed for and accepted locally.

The company will not be held responsible for anyone driving under the influence of alcohol or drugs causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.

The company reserve the right to cancel a rental and refuse the service at any time.

All prices quoted herein are Exclusive of GST.

Fuel Policy

Internal Combustion Engines (ICE) Vehicles

Vehicles are supplied with fuel and should be returned with the same level. The level of fuel supplied is not guaranteed and will be established at the point of vehicle collection, being between 1/8 tank and full. Fuel is at the customer’s expense. Customers are recommended to return the car with the same amount of fuel to avoid charges. The amount charged at that point will be higher than those experienced at petrol stations.

This policy applies to all packages. Please refer to the charges displayed at your rental branch.

Mileage Policy

Basic — 120 Kms per day Plus — 180 Kms per day Premium — Unlimited mileage *within the Permitted territory Premium Plus — Unlimited mileage *within the Permitted territory

If the customer exceeds the mileage allowance for their rental, a fee of as per extra KM charges policy will be charged.

Permitted territory

Permitted territory would refer to within the state limits of the city of Pick Up

.EXTRA KMS CHARGES:

You can select from the various per-day KM options we provide, under our basic, Plus, Premium Packages. If you exceed the total allowed kilometers (per day KM x No of days) extra kilometer charges will be applicable at different rates depending on the type of vehicles which will be specified in the booking document.